Monday's post on Z Recommends talks about car seat rentals with Advantage Rent-a-car, and the unclean, unsafe seats they have been found to offer their customers. Reading the post made me so mad, because it brought up memories of a horrible experience we had with a car seat rental.
After our experience and reading the comments from other readers of the post, I strongly urge you to always bring your child's car seat when you travel. Don't rely on rental companies to keep your kids safe!
Here's our story:
We had a very bad experience with renting a car seat at Hertz, and I hope we never have to rent a car seat again. We now have a Radian folding car seat that we bring with us when we travel.
We flew into Hamilton, Ontario and drove into Toronto last summer. We rented a car from Hertz because of a recommendation by CAA and the promise of having an infant seat provided at no charge and having it installed by "special trained personnel". In addition to the installation, CAA touts the "safety, security and convenience", and says that "Hertz field personnel have been extensively trained on the proper installation, cleaning and inspection of the car seats and will install the seats in the vehicle".
HA!!!! Our experience contradicted all of that!
We reserved our infant seat weeks ahead of time, and when we picked up the rental, we were given a car seat to install ourselves. The employee wouldn't install it for us, and she didn't have an instruction manual. My husband mentioned to the clerk that their website said that the seat would be installed by trained personnel. She said that she had taken the course for installation but said she wanted nothing to do with it. She said that she didn't want to end up in court if we got in an accident!
She (and Hertz corporate, when we later contacted them) said that they would be changing the website information shortly, but they still haven't changed their policies.
And even worse than all of that, the seat was FILTHY. I've never seen a car seat so dirty. There was rust all over the bottom of the seat and some in the car base as well. Who knows how damaged it was! We didn't feel safe using the seat for our baby, so we asked for a replacement, and were told that there were no other car seats. The employee also refused to call another location to reserve a seat for us to pick up.
Thankfully, when we drove to the Toronto airport location the next day, they gave us a brand new car seat with an instruction manual (which we again had to install ourselves), but that didn't make up for the inexcusable service and condition of the original car seat, which we had to use, driving for an hour on Canada's busiest highway!
My advice: BRING YOUR OWN CAR SEAT WHEN YOU TRAVEL.
Update:
I've been quoted on BlogHer! Read more car seat horror stories on Mir Kamin's post: Think twice before renting a car seat for your child.
Update:
I also posed the question: What about taxis?
And check out 2 posts from the woman who started the blogs buzzing about this topic:
Danger for Rent: Car Rental Agency Puts Infant At Risk. She took photos of the damaged seat she received. I wish we had thought to take photos of the seat Hertz gave us!
and
Safety Tips for Renting a Car Seat
Posted in:
baby,
kids,
travel
on